Contact Us
A little help for your holiday kitchen.
Have a question about festive baking tools, kitchen essentials, or an existing order? Our customer service team is here to help.
Email Us
Include your order number and checkout email when asking about an order.
Call Us
Daily: 8:00 AM – 10:00 PM
China Standard Time (UTC+8).
Product and Order Questions
Tell us which product or order you need help with. For damaged, incorrect, or incomplete deliveries, include relevant photos where possible.
Never send full card numbers, card security codes, passwords, or other sensitive payment credentials.
Cancellations and Address Changes
Contact us promptly with your order number. We will check whether your request can be accommodated before fulfillment begins. Changes cannot be guaranteed after fulfillment or shipment preparation starts.
Return Assistance
Contact us before sending a return. Our team will provide the appropriate return destination and instructions. The registered business address below is not a return address unless we specifically instruct you to use it.