Eligibility and Requests

Request an eligible return within 30 calendar days of delivery. For preference-based returns, keep items unused with original packaging, parts, and accessories. Sale pricing alone does not exclude returns; customized-item restrictions must be disclosed before purchase.

Email service@vaamlorig.com with proof of purchase and your reason. Obtain the approved destination before shipping; do not use our registered address without instructions. Pack securely and keep postage evidence.

Costs and Product Problems

You pay preference-based return shipping; original shipping is nonrefundable unless legally required. No restocking fee applies. Damaged, defective, incorrect, incomplete, or materially misdescribed goods receive an appropriate free remedy, including necessary return shipping. Entire-order refunds caused by our error include relevant original shipping.

Refunds and Exchanges

Approved refunds go to the original payment method within 5–10 business days after return receipt and inspection, or approval when no return is required. Provider posting takes additional time. Exchanges depend on stock; approved refunds do not require accepting store credit.

Cancellations and Rights

Request cancellation before fulfillment; availability is not guaranteed once preparation starts. Successful pre-fulfillment cancellations are fee-free, refunded within 5–10 business days. Mandatory consumer rights remain unaffected.